Job Description: 

As a Collections Associate on our Collections Team, you will be responsible for reviewing new and existing accounts pertaining to collections and processing legal documents while adhering to collections, risk, and compliance requirements. This role will include verifying the accuracy and processing of legal documents, customer-related files, and other related materials through reliable sources. Collaborating with internal teams and outside vendors while establishing and maintaining strong customer relationships.

Preferred experience:

• 1+ years of collections and analyst experience preferably in ecommerce, payments or financial services.
• Strong data analysis and investigative skills
• Puts a high value on accuracy and completeness of work including case notes, customer due diligence, processing legal documents, and fraud investigations
• Has the ability to communicate clearly, and effectively with customers, attorneys, and vendors
• Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
• A proven ability to learn and adapt to new processes and follow standard operating procedures
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Independent decision maker with the ability to confidently back up actions
• Ability to verify the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes.
• Maintain accurate and complete case notes, customer due diligence records, and legal investigations.
• Experienced in handling end-to-end payment processing and posting.

Expected Outcomes:

• Conduct due diligence in legal document processing and customer account reviews Contact customers as needed regarding delinquent accounts or clarification about verification documents
• Successfully able to review and analyze customer accounts and relevant documentation in a high paced environment within established SLAs
• Keen eye to detailed tasks and making good judgment decision with minimal supervision in an independent environment
• Identify, research and highlight trends relating to collections management

Notes from Hiring Manager:

• Work shift hours: 9-5pm CT
• Interview process: Multiple (1 one-to-one interview, then 1 interview panel with a few of my team members)

MUST HAVE:

• 1+ years of collections and analyst experience in ecommerce, payments or financial services.
• Experienced in handling end-to-end payment processing and posting.