Note: This is a hybrid position, and we are seeking local candidates who are available to work onsite from Tuesday through Thursday..

Job Description: 

This position will be a part of the Payment and Risk Operation team and will be responsible for:

• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor. 
• Processing chargebacks recon (Updating status of chargeback and review status)
• Communicate with customers regarding documentation requests via email and phone calls
• Ensure Dispute milestones are met within a time frame
• Data entries related to chargeback 

Professional Experience/Background to be successful in this role:

• Has at least 2 years chargeback of payment card risk management experience
• Has at least 2 years customer service experience
• Meet service level and performance requirements to deliver high quality work
• Possesses strong data analysis and investigative reporting skills 
• Able to solve transaction or payment issues without complete process guidance
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
• Has strong skills of using Excel and other software to create spreadsheets, models and reports
• Ability to make sound judgment calls

Competencies (Attributes needed to be successful in this role):

• Embodies BILL core values
• Fast Learner/Tech Savvy
• Excellent Communicator
• Reliable Team Player
• Attention to details
• Self Starter able to think outside of the box 
• Thrives in a fast pace environment
• Independent decision maker with the ability to confidently back up actions

Notes from Hiring Manager:

• Work shift hours: 9-6pm CST
• Interview process: Interviews will be via Zoom (2 round – HM, then Team Lead)

MUST HAVE:

• Minimum 2 years chargeback of payment card risk management experience.
• Minimum 2 years customer service experience.
• Meet service level and performance requirements to deliver high quality work
• Possesses strong data analysis and investigative reporting skills 
• Able to solve transaction or payment issues without complete process guidance
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
• Has strong skills of using Excel and other software to create spreadsheets, models and reports.