Job Description

• 7+ years of experience in ServiceNow.
• Service Catalog Design and Development
• IT Request Management process support/governance
• IT Knowledge Management process support/governance
• Workflow and Automation
• Scripting and Customization
• User Experience and Accessibility
• Maintenance and Optimization

Essential Skills:

• Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation
• Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.
• Experience in developing complex catalog items
• Experience in customizing Service Portal widgets & pages.
• Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.
• Should have experience of leading team for implementing ITSM tools and continuous improvements
• Experience in the implementation, administration, maintenance and enhancements of ServiceNow
• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
• Ensuring configuration data is available when and where it is needed to support associated service management processes.
• Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.
• Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies and portal content.

Additional Notes:

• Please submit the candidate\’s resume in PDF format.
• Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.

MUST HAVE:

• 7+ years of experience in ServiceNow.
• 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.
• Experience in developing complex catalog items
• Experience in customizing Service Portal widgets & pages.
• Should have experience of leading team for implementing ITSM tools and continuous improvements
• Experience in the implementation, administration, maintenance and enhancements of ServiceNow
• Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks
• Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).